Return with care.
Thank you for helping our colleagues make the returns process easier.
3 simple steps to return your item
Step 1
Loosen the laces and place them together with the filling paper in the shoes. Then put the shoes in the shoe box together with the protective paper.
Step 2
Reuse the shipping bag to protect the shoebox during transport. Alternatively, use a different bag or cardboard box.
Step 3
Attach the return label and send the package to us via your nearest GLS parcel shop.
Reasons for your return
This is the most common reason, as it can sometimes be difficult to find your size when ordering online.
Fortunately, we cover the cost of exchanging for the correct size.
If you regret your order, you have 90 days to return it from the date the order was placed. If you want a refund, the return shipping costs of DKK 40 will be deducted when the money is refunded.
*Always remember to get a receipt when dropping off the package at the parcel shop, as this is your proof that the package has been shipped.
Since all our sneakers are handmade, in rare cases errors occur during production that our quality control does not detect.
If this is the case, you can of course return your sneakers and have a new pair sent to you.